Frequently Asked Questions

1. What products do you offer?

Mukhay offers replica-style championship belts, custom championship belts, Signature Series belts, replica signed belts, wrestling accessories, and selected display products.

Our championship belts are independently manufactured replica-style or championship-inspired products. Unless specifically stated otherwise, they are not original or officially issued WWE, UFC, AEW, or other promotion championship belts.

2. Are Mukhay belts official WWE, UFC, or AEW products?

No. Mukhay is an independent manufacturer and seller and is not affiliated with, sponsored by, endorsed by, or officially connected with WWE, UFC, AEW, or any other wrestling or combat-sports organization.

Our belts are replica-style, championship-inspired, custom, or replica-conversion products unless specifically stated otherwise.

3. Are Signature Series or Replica Signed Belts personally signed by wrestlers?

No.

Signatures appearing on Mukhay Signature Series and Replica Signed Belts are replica/facsimile signatures and are not original autographs.

They may be reproduced, recreated, printed, painted, engraved, transferred, or otherwise applied by Mukhay as part of the replica/display conversion process.

These products are not personally signed or authenticated by the wrestler, athlete, celebrity, or performer whose signature they represent, unless a specific product listing expressly states otherwise and includes separate authentication.

Please review the complete product description before purchasing.

4. How can I place an order?

Browse our products, select your preferred options, and add the item to your cart.

When you are ready, proceed to checkout, enter your shipping and billing information, and complete your purchase using one of the payment methods available at checkout.

Please carefully review all product details and customization options before submitting your order.

5. What payment methods do you accept?

We accept various secure payment methods, which may include:

Visa
Mastercard
American Express
Discover
PayPal
Apple Pay
Google Pay
Shop Pay
Other payment methods displayed at checkout

Available payment methods may vary depending on your location, device, currency, and checkout eligibility.

6. How secure is my payment information?

We take payment security seriously.

Payments are processed through secure payment providers using encrypted connections and industry-standard security measures.

Mukhay does not directly receive or store your complete credit or debit card number.

Our website also uses SSL encryption to help protect information transmitted between your browser and our website.

7. How long does order processing and delivery take?

Processing and delivery times may vary depending on the product, customization requirements, destination, and shipping method.

Standard in-stock orders may typically require approximately 1–2 business days for processing before shipment.

Estimated delivery times shown at checkout or provided with your order are estimates and may be affected by carrier delays, holidays, customs, weather, or other circumstances outside Mukhay's control.

Custom, made-to-order, and Signature Series products may require additional production time.

8. How can I track my order?

Once your order has shipped, you will normally receive a shipping confirmation email containing your tracking information.

You can use the tracking number provided to monitor the shipment through the applicable carrier.

9. What is your return and refund policy?

Mukhay does not offer refunds.

Eligible standard, non-custom products may be exchanged within 15 calendar days from the date the shipping carrier marks the order as delivered, subject to our Returns & Exchange Policy.

The product must be:

Unused
Unworn
In its original condition
Free from damage, scratches, stains, or alterations
Returned with its original packaging and accessories

All exchanges require prior approval from Mukhay customer support.

10. Is there an exchange or restocking fee?

Yes.

All approved exchanges for eligible standard products are subject to a 15% exchange/restocking fee, calculated from the original purchase price.

Customers are also responsible for applicable return and replacement shipping costs.

The 15% fee does not normally apply when Mukhay confirms that we sent an incorrect item or supplied a verified defective product.

11. Can Signature Series, Replica Signed, Custom, or Made-to-Order belts be returned or exchanged?

No.

Signature Series, Replica Signed, Custom, Personalized, Hand-Painted, and Made-to-Order products are final sale.

They are:

Non-returnable
Non-exchangeable
Non-refundable

except where a remedy is required by applicable law or where Mukhay supplies an incorrect or verified defective product.

Please review all product details carefully before purchasing.

12. What should I do if my order arrives damaged, defective, or incorrect?

Please contact us as soon as possible and keep the item, original packaging, shipping box, labels, and protective materials.

We may ask you to provide clear photographs or videos showing the issue.

Once the problem has been verified, Mukhay will review the case and provide an appropriate solution, which may include a replacement, repair, correction, or exchange depending on the circumstances.

Contact:

info.mukhay@gmail.com

13. Do you offer international shipping?

If your Shopify store currently ships only within the United States, use this wording:

Currently, we primarily ship within the United States. Available shipping destinations are shown during checkout.

If international shipping is enabled later, change this FAQ to:

Yes. Mukhay ships to selected international destinations. Available countries, shipping options, and applicable rates will be displayed at checkout. International customers are responsible for any applicable customs duties, import taxes, or local charges.

14. Can I modify or cancel my order after placing it?

Please contact us as soon as possible if you need to request a change.

We cannot guarantee that an order can be modified or cancelled once it has entered processing or production.

Custom, Personalized, Made-to-Order, Signature Series, and Replica Signed Belt orders cannot normally be cancelled after production or conversion has started.

Please review all order details carefully before completing checkout.