Shipping policy
Shipping Policy for Mukhay
Last Updated: 20/02/2025
Thank you for shopping at Mukhay! We strive to provide you with high-quality products and a seamless shopping experience. Below, you’ll find all the details about our shipping process, delivery times, and policies.
1. Shipping Locations
We currently ship to the following regions:
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United States
If your country or region is not listed, please contact us at support@mukhay.com for assistance.
2. Processing Time
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All orders are processed within 1-3 business days (excluding weekends and holidays) after payment is confirmed.
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During peak seasons or promotions, processing times may take slightly longer. We will notify you if there are any delays.
3. Shipping Methods and Delivery Times
We offer the following shipping options:
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-7 business days | Free for orders over $100 |
| Expedited Shipping | 2-3 business days | $9.99 |
Delivery times are estimates and may vary depending on your location and carrier delays.
4. Shipping Costs
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Free Shipping: Enjoy free standard shipping on all orders over $100.
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Flat Rate Shipping: A flat rate of **4.99∗∗appliestoordersunder50.
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Expedited Shipping: For faster delivery, expedited shipping is available for $9.99.
5. Order Tracking
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your package through our website or the carrier’s website.
6. Shipping Restrictions
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We do not ship to PO Boxes or APO/FPO addresses.
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Some remote areas may have limited shipping options or additional fees. If this applies to your location, we will notify you before processing your order.
7. International Shipping
[If applicable, add details about international shipping, including customs fees, delivery times, and restrictions.]
8. Undeliverable Packages
If a package is returned to us as undeliverable (e.g., due to an incorrect address), we will contact you to confirm the correct address and reship the order. Additional shipping fees may apply.
9. Delays and Issues
While we strive to deliver your order on time, unforeseen circumstances such as weather, carrier delays, or customs clearance may cause delays. If your order is significantly delayed, please contact us at support@mukhay.com, and we will assist you.
10. Contact Us
If you have any questions about our shipping policy or need assistance with your order, please contact us at:
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Email: support@mukhay.com
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Phone: +1 (386) 229-3321
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Business Hours: [insert business hours, e.g., Monday-Friday, 9 AM - 5 PM EST]
