Refund policy

Returns & Exchange Policy

We accept exchanges only within 15 days of delivery. Refunds are not offered.

Items eligible for exchange must be returned in their original condition. Products must not be worn, washed, soiled, damaged, altered, or used in any way.

Customers are responsible for all return shipping costs. Original shipping charges (including promotional or free shipping) are non-refundable.

A 15% restocking fee applies to all exchanges unless the customer exchanges for an item of the same or greater value, in which case the restocking fee may be waived.

International Orders: All international orders are final sale. Refunds are not available. Exchanges may be offered only if approved by our customer support team. Customers are responsible for all return shipping costs, duties, taxes, and any applicable customs fees.

Chargeback Policy: We do not accept chargebacks as a method of resolving order disputes. Customers must contact our customer support team before initiating a chargeback. Any unauthorized, invalid, or fraudulent chargeback claims will be fully disputed with supporting evidence, including order confirmation, tracking information, proof of delivery, and any customer communications.

Here are exceptions to returning items:

We cannot accept returns on products that have been customized, hand-painted, or made to order. (color, finish, dimensions, upholstery, etc.).Some products are special ordered from the manufacturer and cannot be returned as they are treated as a customized product. Products with the policy will have it stated on the product page.

• Certain products are not returnable and are marked clearly as such on the product page. Please note the specific return policy for that item takes precedence over our normal return and exchange policy.
  
  Please contact us via email at info.mukhay@gmail.com in order to receive complete instructions on returning goods. You must contact us to receive and return form to be used with every return/exchange. Without a form return processing may take additional time and is subject to be rejected. Once we receive your return, please allow 3-5 days for processing.

Return and Exchange Policy Options

I am returning items for a refund:

If you are returning items for a refund, there is a 15% restocking fee and original shipping charges are not refundable. If an item was purchased with free promotional shipping, that shipping fee will be deducted (varies by item).

I received a damaged or defective item:

If you believe you have received items that are either damaged or defective, please retain all shipping materials (all boxes and packing materials) and contact us via email right away. A customer service specialist can determine what course of action will need to be taken and save you time and trouble.

International Return :

All international orders are final sale and are not eligible for returns or exchanges. We are unable to accept chargebacks for delivered orders. If you experience any issue with your order, please contact our customer support team first so we can work with you to find a suitable solution.

Shipping Costs:

Shipping costs are not refundable. If there was an error in your order that was our fault we will always do our best to correct it according to the situation. There will be a new shipping fee for exchanges.

Refused packages:

Please do not refuse your package. By refusing a package we are then charged the return shipping cost. Any associated shipping fees we incur from refused packages will be deducted from refund total.