Return Policy

Returns & Exchange Policy

At Mukhay, we want customers to clearly understand our exchange policy before placing an order. Please read this policy carefully before making a purchase.

No Refunds

Mukhay does not offer refunds.

Eligible standard products may only be exchanged in accordance with the conditions described below.

Refunds are not provided for:

Change of mind
Ordering the wrong product
Selecting the wrong size, style, color, model, or design
Finding the product at a lower price elsewhere
No longer wanting the product
Customer preference changes
Refusing delivery

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.

Exchange Eligibility for Standard Products

Eligible standard, non-custom products may be exchanged within 15 calendar days from the date the shipping carrier marks the order as delivered.

To qualify for an exchange, the returned product must:

Be the original item purchased from Mukhay
Be unused and unworn
Be in its original condition
Have no scratches, stains, damage, alterations, or signs of use
Include all original packaging, accessories, parts, and components
Include valid proof of purchase

Products that do not meet these conditions may be refused for exchange.

All exchanges require prior approval from Mukhay customer support.

15% Exchange / Restocking Fee

All approved exchanges for eligible standard products are subject to a 15% exchange/restocking fee.

The fee is calculated based on the original purchase price of the item and must be paid by the customer.

If the replacement item costs more than the original item, the customer must also pay the price difference.

Exchange Availability

Exchanges are subject to product availability.

If the requested replacement item is unavailable, the customer may choose another eligible available product.

Shipping Costs for Exchanges

Customers are responsible for:

Return shipping costs
Shipping costs for the replacement item
Any applicable customs duties
Taxes
Import charges
Carrier fees
Other costs associated with the exchange

Original shipping charges are non-refundable.

If the exchange is required because Mukhay sent an incorrect item or because of a verified defect caused by Mukhay, we will review the case and provide an appropriate solution.

Signature Series Belts

Please read this section carefully before purchasing a Signature Series belt.

Mukhay Signature Series belts are replica conversion products.

They are not original WWE hand-signed belts, officially authenticated WWE autograph items, or original WWE-signed collectibles.

Any signature, signature-style design, artwork, presentation, or related feature used on a Signature Series product is provided as part of a replica/display conversion product and must not be interpreted as an original autograph from a WWE wrestler, performer, celebrity, or other individual unless the product page specifically states otherwise and provides separate authentication.

By purchasing a Signature Series belt, the customer acknowledges and agrees that:

The product is a replica conversion belt
It is not an original WWE hand-signed belt
Any replica signature or signature-style presentation is not represented as an authenticated original autograph
The product is intended as a replica, display, collector-style, or decorative item

All Signature Series belts are final sale.

Signature Series belts are:

Non-returnable
Non-exchangeable
Non-refundable

Please carefully review the product description, images, specifications, design, finish, size, and other details before purchasing.

Once a Signature Series order has been placed or production/conversion has started, it cannot be cancelled, returned, exchanged, or refunded due to change of mind, misunderstanding, customer preference, or failure to review the product description.

This does not limit any remedy required by applicable law or Mukhay's responsibility if an incorrect or verified defective item is supplied.

Custom, Personalized & Made-to-Order Belts

All Custom, Personalized, Hand-Painted, Special-Order, and Made-to-Order products are final sale.

These products are not eligible for return, exchange, or refund.

This includes, but is not limited to:

Custom championship belts
Personalized belts
Made-to-order belts
Hand-painted belts
Custom logos
Custom names
Custom artwork
Custom colors
Custom finishes
Custom plate specifications
Custom dimensions
Products manufactured according to customer instructions

Customers are responsible for reviewing and approving all submitted names, logos, artwork, spelling, colors, dimensions, designs, and specifications before production.

Once production has started, custom orders cannot be cancelled, returned, exchanged, or refunded because of incorrect customer-provided information, change of mind, or preference changes.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact Mukhay customer support as soon as possible after delivery.

Customers should retain:

The product
Original packaging
Shipping box
Protective materials
Labels
Any accessories included with the order

We may request clear photographs or videos showing the issue.

After verification, Mukhay may provide an appropriate remedy, such as:

Replacement
Repair
Correction
Exchange
Another appropriate solution depending on the circumstances

The 15% exchange/restocking fee will not apply when the issue is confirmed to have been caused by Mukhay, such as shipping an incorrect item or supplying a verified defective product.

International Orders

International standard-product exchange requests are subject to the same eligibility requirements described in this policy.

International customers are responsible for:

Return shipping costs
Replacement shipping costs
Customs duties
Import taxes
Brokerage fees
Carrier fees
Other applicable charges

Signature Series, Custom, Personalized, and Made-to-Order products remain final sale for international customers and are not eligible for return, exchange, or refund, except where otherwise required by applicable law or where Mukhay has supplied an incorrect or verified defective product.

Return Authorization

Do not send any product back without first receiving approval from Mukhay customer support.

Email: info.mukhay@gmail.com

Once an exchange request has been approved, we will provide return instructions.

Products returned without prior authorization may be delayed, refused, or returned to the sender.

After an approved return is received, please allow approximately 3–5 business days for inspection and processing.

Refused, Unclaimed or Undeliverable Packages

Customers should not refuse delivery without first contacting Mukhay.

If a package is refused, unclaimed, returned because of an incorrect or incomplete address supplied by the customer, or otherwise returned for reasons outside Mukhay's control, the customer will be responsible for any applicable:

Return shipping charges
Re-delivery costs
Customs charges
Carrier fees
Handling costs

Refusing a package does not automatically create eligibility for a refund.

Payment Disputes

If you experience any issue with an order, we encourage you to contact Mukhay customer support first so we can review the issue and attempt to resolve it.

Where a payment dispute or chargeback is opened, Mukhay may provide relevant documentation to the payment provider, including:

Order confirmation
Product details
Shipping and tracking information
Proof of delivery
Customer communications
Custom-order approvals
Other relevant transaction records

Nothing in this section limits rights available to customers under applicable law or through their payment provider.

Policy Updates

Mukhay may update this policy from time to time.

The version of this policy published on our website at the time of purchase will generally apply to the order, subject to any rights that cannot legally be excluded.