Datenschutzerklärung

This Privacy Policy explains how Mukhay collects, uses, and protects your personal information when you visit our website.

1. Information We Collect

Name, email address, phone number, shipping & billing address.

Payment details (processed securely via Shopify’s payment gateway).

Website usage data via cookies.

Customer interaction and feedback data.

2. How We Use Your Information

To process orders and provide customer support.

To improve our website and marketing efforts.

To comply with legal requirements.

To prevent fraud and unauthorized transactions.

3. Data Protection

We use SSL encryption to protect your information.

We do not sell or share customer data with third parties for marketing purposes.

We comply with GDPR and CCPA regulations for data protection.

4. Cookies

We use cookies to enhance your browsing experience.

You can disable cookies in your browser settings.

5. Third-Party Services

Payment processing is handled by Shopify’s secure gateway.

Shipping services are managed by third-party couriers.

Customer service communications may be recorded for training and quality assurance.

6. Your Rights

You can request to access, modify, or delete your personal data by contacting us at info@mukhay.com.

7. Updates to Privacy Policy

We may update this policy from time to time. The latest version will always be available on our website.

Shipping Delays & Extraordinary Circumstances : MUKHAY is not responsible for shipping or delivery delays caused by circumstances beyond our reasonable control, including but not limited to war, armed conflict, natural disasters, severe weather, pandemics, government restrictions, customs delays, carrier disruptions, transportation interruptions, strikes, or other serious and unforeseen circumstances. In such circumstances, an order may take longer than the estimated delivery timeframe. Customers are required to wait until the shipping carrier is able to complete delivery, and such delays do not automatically qualify the customer for order cancellation, refund, or exchange. Once an order has been dispatched, it cannot be cancelled due to a shipping delay caused by circumstances beyond MUKHAY's reasonable control. Customers should contact MUKHAY first regarding any delayed shipment. If a payment dispute or chargeback is initiated, MUKHAY reserves the right to provide the relevant order, payment, fulfillment, tracking, carrier, and delivery evidence to the payment provider for review. MUKHAY will make reasonable efforts to assist customers and communicate with the shipping carrier during such circumstances; however, delivery timelines may be extended until normal shipping operations resume.

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